COVID-19

As a lifeblood in your community we want you to know we are here for you, our valued customers, with the essential products you need during this time, and any time!

We have put measures in place in all our stores to ensure the safety of our customers and our staff,  your continued good health is our priority.

We are working hard to ensure that we stay stocked with the essential products you need for your family and pets every day. 

Essential products like personal care, cleaning, food, fitness and pets, we’ve got you covered.

Products & Availability

Our online store will generally have the same specials we have in store. We will sometimes offer exclusive online only pricing that will be available online for a limited time. 

Unfortunately not all of our products that we sell in store will be available online for Click & Collect or Delivery. If there is a product you have seen in store and have questions you can always contact us here.  

Please be aware that we have some products that come in assorted designs and colours. We do try to give as much detail on colour and designs but ranges and product lines do change frequently. We can't guarantee when purchasing an assorted product online what design or colour you will get. If you are after a specific design it is best to head in store to purchase. 

We buy a variety of products to keep our range fresh for you. Our ranges and product lines can change frequently. This means that certain items run out fast and may not be stocked again. Contact us for more information on specific items that are out of stock.

Click & Collect

Yes Click & Collect is available at all Cheap as Chips stores. Stock is subject to availability.

Click & Collect allows you to shop online and pick up for free in-store.

1. Choose your products online

2. Confirm the store you want to pick your purchase up from and add the products to your cart 

3. You'll receive a email notification from us when your order is ready to be picked up

4. Collect your order in store! Remember to bring your ID in store to collect your order 

You'll receive a email notification from us when your order is ready to be picked up.

You will need to bring a valid government issued ID in store to collect your order. This is so we can verify your contact details with the order that was placed. 

Staff may also ask you for you order number, you can find your order number in the emails you received from us. 

When picking up your order we will need verify your contact details/address with the order that was placed.

This means that any family or friends who live at the same residential address as you can pick up your order on your behalf. They will need to bring in their ID that verifies they live at the same address. 

If you are an unable to collect your order and need to nominate someone who lives at a different address to pick up your order please call and notify the store in advance.

We will hold your order for 14 days after being confirmed as ready for collection.

If your order has not been collected by this time, it may be cancelled, and a refund processed.

 

Delivery

Delivery allows you to shop online and have your order delivered straight to your door. 

1. Choose your products online

2. Click add to cart for Delivery and confirm 

3. When you have finished shopping, proceed to the payment method and confirm your delivery address

4.You'll receive a email notification from us with tracking ID when your order is on the way

5. Your order is delivered to your door

Yes, delivery is available Australia wide. Shipping rates will be calculated at the checkout when you have entered your delivery address. 

Unfortunately at this stage we do not offer international shipping. 

Once you have placed your order online and received your confirmation email we start working on your order straight away. This means once your order is confirmed we can't promise we can make any changes to your order as it may already be packed and on its way. 

However, if there is an issue with our order or your contact details please get in contact with us here as soon as possible so we can try and fix this for you. 

 

Once your payment has been verified, we will process your order as quick as we can. Standard shipping times vary and depend on stock  availability but standard orders usually take 5-10 working days. 

Please be aware that due to COVID-19 there may be extra delays in shipping times.  

Your delivery rates will be calculated at the checkout when you have entered your delivery address. Delivery costs are based on a range of factors like the speed of the carrier service, your location, the location and availability of stock in our store and warehouse network, the date and time of day.

When your order is on its way you'll receive a email notification from us with tracking ID so you can track your order all the way to your front door!

Refunds & Exchanges

Our returns policy can be found here and complies with ACCC standards for Australian Consumer Law. To return an item, please bring it back to the store of purchase with the receipt where our staff will do our best to help.

If you need a refund or exchange for a Click & Collect or delivery order. Please fill out a refund request form here.

You can also get a refund or exchange in any of stores if you have used a payment method which is not OpenPay or PayPal. Click here to locate your local store.

If you have used PayPal or OpenPay you may only receive a refund online via filling out this form. 

Store Information

Use our handy store finder here. You can enter your postcode to find your local store. From here you will be able to find out contact numbers and trading hours for each of our stores. 

Signing up/ My Account

Nope! You don't need to have an account to purchase from Cheap as Chips online. Just add your purchase to your cart and continue to payment method to checkout as a guest.

Great, you want to be friends? Creating an account is easy.

Just click here, fill out the contact form and create a password for your account.  

Making an account will save you time at the checkout and we also send out exclusive offers to our VIP members! 

You can reset your account password by clicking on the Forgot your password? button on the login page here.

Yes! Just log into your account here and update your details in your account information. 

Your online privacy matters to us. We never sell or pass on any personal data that is shared with us.

To unsubscribe from Cheap ad Chips emails, you can click the unsubscribe link at the bottom of your email. You can also unsubscribe here.

If you would like us to remove all your data permanently, you can do this by contacting us here. 

Payment options

Well, cash is king but we also accept Visa, Mastercard, EFTPOS, BasicsCard and UnionPay without any charge. We also provide a cash out facility in many of our stores for your convenience.

We do not accept cheque or American Express payments.

We accept Afterpay in-store and online. There is a $85 minimum spend to use Afterpay in store. There is no minimum to use Afterpay online. You can find out more information about afterpay here.

We accept Zip pay in-store and online.  There is no minimum spend for Zip pay in-store and online. You can find out more information about Zip pay here.

We only accept PayPal payments online. There is no minimum spend for PayPal. If you have purchased online with PayPal you are unable to receive this refund instore. To request a refund if you have purchased using PayPal, fill out this form here. 

We only accept OpenPay payments online. There is no minimum spend for OpenPay. If you have purchased online with OpenPay you are unable to receive this refund instore. To request a refund if you have purchased using OpenPay, fill out this form here. 

How to get in touch with us

If you have any general enquiries you can get in touch with us by filling out the contact us form here.

If you have an issue with your order please fill out the contact us form here. Please make sure to reference your order number in the subject line so we can help resolve your issue faster! 

If you need a refund or exchange for a Click & Collect or delivery order. Please fill out a refund request form here.

We love to hear both compliments (naturally) and complaints (it makes us do our job better). Please get in touch with us here and we will get somebody to help you out as best as we can.